Guidance
Guidance & Support – One Step at a Time
Expert Help for Families, Funeral Directors & Global Partners
At North of England International Repatriation Services, we know that facing a bereavement — especially one involving international travel — can feel overwhelming. That’s why we’ve created this dedicated guidance section to help you understand the process and find the support you need, all in one place.
Whether a loved one has passed away abroad or in the UK, we guide you with clear, compassionate advice through every step of the repatriation journey.
Explore the sections below to find the information relevant to your situation:
Why Families, Funeral Directors & Global Partners Trust NEIRS
What To Do When Someone Passes Abroad
If your loved one has died outside of the UK, this guide outlines the urgent steps to take — including how to notify local authorities, secure a local death certificate, and begin the repatriation process. We explain what documents will be needed and how our team will coordinate the return home with embassies, airlines, and international partners.
What To Do When Someone Passes in the UK
If a non-UK national dies while in the UK, their remains may need to be returned to their country of origin. This guide provides step-by-step information on how to register the death, secure necessary permissions, and begin the outbound repatriation process — including help for families overseas and funeral directors abroad.
Repatriation Process – How It Works
Here we break down the full repatriation journey, from your first call to the moment your loved one arrives safely at their final destination. This page outlines all the key stages — including documentation, embalming, transport logistics, and international coordination — in a way that’s easy to follow and reassuringly transparent.
Ashes Repatriation
If cremation is to take place in the UK or overseas, this guide explains how we can help with the legal and logistical process of returning ashes to a chosen country. From arranging the cremation itself to securing all necessary customs documentation, our ashes repatriation service is discreet, respectful, and internationally compliant.
Frequently Asked Questions (FAQ)
Still have questions? This section covers the most common concerns we hear from families and partners around the world — including timeframes, costs, documentation, embassy requirements, and more. We keep our answers clear, honest, and helpful so you always know what to expect.
Need Personal Advice?
We’re here to help — with calm, compassionate guidance every step of the way.
